After years of user frustration, OnePlus is finally stepping up to resolve a widespread issue that has plagued its devices—the infamous green line display defect. In a move that could restore consumer confidence, the company now offers free lifetime display replacements for affected models, including its latest release, the OnePlus 13s.

OnePlus Green Line Issue: A Long-Awaited Fix

The green line issue, often appearing after software updates, has been a persistent problem on AMOLED screens in devices like the OnePlus 8, 9, and 11 series. This defect triggered growing backlash from the community and even warnings from offline retailers in India advising customers against purchasing OnePlus phones.

OnePlus initially blamed India’s high temperatures and humidity for the malfunction—a claim that raised eyebrows, considering competitors using similar display technologies didn’t experience the same level of complaints. Regardless, the company’s new initiative is a critical step in the right direction.

According to OnePlus, all eligible users, whether they own an older model or are planning to purchase the OnePlus 13s, can take advantage of the lifetime display replacement policy. This policy covers manufacturing-related screen issues, especially the notorious green line, and is available across authorized service centers.

OnePlus 13s Launches With Assurance—and Competitive Specs

The launch of the OnePlus 13s in India, priced at ₹54,999, comes at a pivotal time. With the new warranty plan in place, buyers have more reason to trust the brand again. Factor in bank offers and discounts, and the device can be had for under ₹50,000—an appealing deal for a flagship-tier phone.

Under the hood, the OnePlus 13s runs on the powerful Snapdragon 8 Elite chipset, coupled with a dual rear camera system and a compact 6.32-inch AMOLED display. Its feature set targets users looking for premium performance in a smaller form factor, now with the added peace of mind regarding display longevity.

Why This Move Matters for the OnePlus Brand

This lifetime display replacement policy isn’t just a customer service upgrade—it’s a reputational reboot. By acknowledging past hardware issues and providing a concrete, no-cost solution, OnePlus may be regaining ground in a market where reliability and after-sales service are paramount.

In an era where smartphone display quality and post-purchase support influence buying decisions more than ever, OnePlus’s bold warranty shift could be the game-changer that revives its image and boosts sales of the OnePlus 13s and future devices.

Meanwhile, competitors would do well to take note—transparent, customer-first policies like these might just be the new standard for brand loyalty in the premium smartphone segment.